top of page
Performance issue: If clicking on a link doesn't do anything, press F5 to refresh the page
When people are treated differently because of things like their age, race or disability, because of the way an organisation works rather than because of the way that individual people behave, and when an organisation's routines and procedures become more important than individual people's needs.
If a flag appears next to this message, click on it to see others' comments about this definition
Further information:
bottom of page