Adult Social Care Glossary, v 0.6

This field records requests for support (contacts from people or their representatives, or someone acting on their behalf) being made in relation to the provision of adult social care services, excepting ‘casual contacts’ where no client details are captured. In a change from SALT, this should be for existing as well as new clients, and for carers.

Where the first contact is also an initial conversation in a multi-stage assessment approach, this should be recorded as a request. See Annex C for details.