Adult Social Care Glossary, v 0.6

FLEXIBLE AND INTEGRATED CARE AND SUPPORT - MY SUPPORT, MY OWN WAY

WE STATEMENTS
- We work in partnership with others to make sure that all our services work seamlessly together from the perspective of the person accessing services.
- We work with others to agree a single, integrated personal plan and provide a named coordinator for people accessing more than one service.
- We talk with people to find out what matters most to them, their strengths and what they want to achieve and build these into their personalised care and support plans.
- We work with people as equal partners and combine our respective knowledge and experience to support joint decision-making.
- We tell people about their rights to advocacy and representation and make sure these services are available.
- We want people to be as involved as possible in writing their personalised care and support plans and provide help from people who understand the importance of personcentred planning.
- We make sure that people can rely on and build relationships with the people who work with them and get consistent support at times that make sense for them.
- We work flexibly to meet people’s fluctuating requirements for care and support, enabling the flexible use of personal budgets over time and with minimal restrictions.
- We review people’s personalised care and support plans with them regularly, focusing on whether they are doing the things they identified as important to them.
- We make sure that our organisational policies and procedures reflect the duties and spirit of the law and do not inadvertently restrict people’s choice and control.