These personas describe a range of individuals who might typically receive adult social care services in Dorset. They are shared here by kind permission of Dorset Council.

The personas were developed as part of the adult social care (ASC) service design project, which sits within the ACS transformation programme. However, they are intended to be used across the council as a tool for thinking about people who access adult social care services and how their experiences can be improved.

Of course, the personas don’t represent everyone, and it’s important to recognise that every service user is a unique individual with their own story, strengths, and needs.

The personas and their stories are fictional and are not intended to resemble real people.