Physical violence, verbal aggression, unwanted sexual contact, money or property taken without consent or under pressure, neglectful care or the deprivation of choice, privacy or social contact.

The Government Department that pays many of the state benefits that you might receive. Many still call it the DSS (Department of Social Security).

The independent regulator of health and adult social care in England.

An individual who provides unpaid support to a family member or friend who cannot manage without this help.

The chargeable amount a person can be asked to make to their personal budget, subject to their available income and savings.

Process the CCG uses to plan and buy services for adults with care and support needs.

Care and support services provided in the community rather than in hospital or residential homes.

The judicial body responsible for making decisions relating to the management of finances and other affairs of those individuals who lack the mental capacity to do so themselves.

The Government Department that pays many of the state benefits that you might receive. Many still call it the DSS (Department of Social Security).

Safeguards under the Mental Capacity Act (2005) that aim to protect people in care homes and hospitals from being inappropriately deprived of their liberty.

Money payment made to people who need care following an assessment, to help them buy their own care or support, and be in control of those services.

Provided to people who still live in their own homes but who require additional support with household tasks, personal care or any other activity that allows them to maintain their independence and quality of life.

Adult social care is fully committed to ensuring that no-one is treated in any way less favourably on the grounds of personal differences such as race, colour, nationality, ethnic or social origin, gender reassignment, sex, sexual orientation, religious belief, age, disability, marital status, pregnancy or maternity, caring responsibilities or political or other personal beliefs.

Extra care housing is housing designed with the needs of frailer older people in mind; varying levels of care and support are available on site.

You will be asked to give details of your financial circumstances to an officer for adult social care. These details will be used to work out your disposable income and the amount of money that you will have to pay.

Savings, Investments, premium bonds, money in the bank, cash, property and annuities.

The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy.

The health and wellbeing board is an NEL Council committee, which has responsibility to ensure that the health of the local population improves, and to ensure that health and social services are co-ordinated. These and other responsibilities of the board are set out in the Health and Social Care Act 2012.

Health inequalities are preventable and unjust differences in the health experienced by certain population groups. People in lower socio-economic groups are more likely to experience chronic ill-health and die earlier than those who are more advantaged. Health inequalities are not only apparent between people of different socio-economic groups they exist between different genders and different ethnic groups.

Many carers do not identify themselves as such, and are known as 'hidden carers'.

Help at home from paid carers for people with care and support needs.

A regular payment, usually received weekly, 4 weekly, calendar months, half yearly or annually.

An integrated service acts as a service hub for the community by bringing together a range of services, usually under one roof, whose practitioners then work in a multi-agency way to deliver integrated support to children, young people and families, for example, extended services or sure start centres.

Intermediate tier services are those provided on a time limited basis to help people discharged from hospital, or to prevent a hospital admission. Their aim is to re-enable people to regain their independence.

A supported living network made up of a number of ordinary homes for people who need support; a community volunteer lives in one of the homes and helps members. Paid workers are also available to give support.

Long term conditions are health conditions that last a year or longer, impact on a person's life, and may require ongoing care and support.

Where a person asks the council to directly provide them with services to the value of their personal budget.

End result, change or benefit for an individual who uses social care and support services.

A money allocation available to someone who needs support; the money comes from the Council's social care funding.

A personal health budget is an amount of money to support a person's identified health and wellbeing needs, planned and agreed between the person and their local NHS team.

New approach to adult social care that is tailored to people's needs and puts them in control.

Services that involve early interventions to prevent long term dependency or ill health.

Helping people to regain the ability and confidence to do some or all of the things they used to, such as cooking for themselves, bathing without help or getting to the shops.

Treatment or treatments designed to facilitate the process of recovery from injury, illness, or disease to as normal a condition as possible.

Care provided in a care home.

A time limited period away from home in a residential setting which could be for a few days or up to two weeks depending on the assessed needs of you and your carer. You will be notified on admission of the planned length of stay and given a date on which it is planned that you will return home.

Protecting vulnerable people from neglect or physical, financial, psychological, verbal or other forms of abuse.

The safeguarding adults board focuses on the core safeguarding agenda - prevention, identification, investigation and treatment of the abuse of vulnerable adults. It develops safeguarding policies and procedures, participates in the planning of safeguarding services, gives guidance and direction to those responsible for service delivery and champions good practice.

Self-directed support is about people being in control of the support they need to live the life they choose.

An individual who is in receipt of social care services.

A business with primarily social objectives whose surpluses are principally reinvested for that purpose.

The most appropriate method of meeting an individual's needs.

Money paid, by an agency of the Department of Social Security, such as the Department of Works and Pensions, or Disability Living Foundation Unit.

This is a document that sets out what services or help you need and who will do these things.

Schemes that help adults to live as independently as possible in the community.

Birth, Marriage or Death Certificate, bank books or statements, benefit books or pay slips that confirm personal details such as full name and date of birth and the sort and amount of financial assets that you hold.

Think Local Act Personal is a group of over 30 national partners that are committed to real change in adult social care. Their goal is for people to have better lives through more choice and control over the support they use; often referred to as 'personalisation'.

Voluntary or not for profit sector.

Time banking is designed to support people who help others, and to offer support to those that need it. Every hour spent doing something for somebody, generates a time credit. Each time credit can then be exchanged for an hour of someone else's time.

A service that focuses on preventing avoidable hospital attendances and admission, treating and supporting individuals who have gone into crisis whether they have a health or social care need. (Formerly Rapid Response.)

A person aged 18 or over who may be unable to take care of themselves, or protect themselves from harm or exploitation due to mental health problems, disability, sensory impairment, frailty or other conditions.

Health and happiness.