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The Matrix Standard
The Matrix Standard is the international quality standard for organisations that deliver information, advice and/or guidance (IAG). Either as their sole purpose or as part of their service offering.
The matrix Standard is the Department for Education’s (DfE) standard for ensuring the quality of the delivery of high-quality information, advice and guidance. The DfE supports the matrix Standard as the quality framework for accrediting information, advice and guidance contracts including the National Careers Service, its subcontractors and other services delivered on behalf of the Education Skills Funding Agency.
It helps providers to improve their services by benchmarking against best practice and it offers accreditation to those that meet the full standard.
Definition
of
Information, advice and guidance
from
People, professions and resources: Quality standards for Information, advice and guidance services - A review of the literature. Published by the Matrix quality standard for information, advice and guidance services, June 2021.
• Information – refers to the provision of factual information relating to the domain or topic at hand, but without exploring the relative merits of different options.
• Advice – refers to the provision of in-depth interaction with an individual. It includes the explanation of information and how to access and use the information.
• Guidance – refers to the specific needs of the individual and may involve a session or series of sessions between an individual and a skilled and trained advisor.
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Further information