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Person who uses services

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Definition

of

People who use services

Care Quality Commission

from

CQC Glossary of terms used in the guidance for providers and managers

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The legislation uses the term "service user", which means a person who receives services from a provider as they carry on a regulated activity.
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Plain English definition

of

People who use services

Think Local Act Personal

from

Think Local Act Personal (TLAP) Jargon Buster

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Anyone who uses care services, whether you are in your own home, in residential care or in hospital. The NHS is likely to describe you as a 'patient', while the council and other care providers may also describe you as a 'client' or 'service user'. You may also be described as a 'cared-for person', in relation to your carer.
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Person who uses services

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