Adult Social Care Glossary, v 0.6

Digital exclusion is a when a person is experiencing barriers preventing them from using information communication technology. These can include:

- access - not everyone has the ability to connect to the internet and go online
- skills - not everyone has the ability to use the internet and online services
- confidence - some people fear online crime, lack trust or don't know where to start online
- motivation - not everyone sees why using the internet could be relevant and helpful

As access, skills and confidence improve, it is increasingly important to tackle other barriers, including:
- design - not all digital services and products are accessible and easy to use
- awareness - not everyone is aware of digital services and products available to them
- staff capability and capacity - not all health and care staff have the skills and knowledge to recommend digital services and products to patients and service users do not have the digital skills to use digital devices, and/or does not have connectivity, such as access to the internet through broadband, wi-fi and mobile and/or