Adult Social Care Glossary, v 0.6

The client's route of access, pathway, or source of referral to CASSR services.

Events (Requests only)

This field records requests for support (contacts from people or their representatives, or someone acting on their behalf) being made in relation to the provision of adult social care services, excepting ‘casual contacts’ where no client details are captured. In a change from SALT, this should be for existing as well as new clients, and for carers.
Where the first contact is also an initial conversation in a multi-stage assessment approach, this should be recorded as a request. See Annex C for details.

Route of Access

Route of Access is required for all requests for support whether this is for a new or existing client. Requests captures referrals from other services or professionals as well as direct contacts from people contacting the local authority on someone else’s behalf.

The recording of Route of Access should follow the SALT convention for STS001 and apply equally to service users and carers, although with the latter, this may not be captured on local systems, so a default of ‘Community / Other route’ should be chosen.

‘Discharge from Reablement’ is an option provided for the rare situation in which a client makes a new request for support following their discharge from reablement. Where a client has an assessment and/or further services following reablement, this does not typically involve a new request.

• Planned Entry (Transition)
• Discharge from Hospital
• Diversion from Hospital Services
• Community / Other route
• Prison
• Self-Funder
• Discharge from Reablement
• Transfer from Other LA

Data type: Defined list