Performance issue: If clicking on a link doesn't do anything, press F5 to refresh the page
Definition
of
Service level agreement
from
NHS England Transformation Directorate: Information Governance Framework for Integrated Health and Care: Shared Care Records (Sep 2021)
An agreement negotiated between two parties where one is the customer and the other the service provider. The SLA records a common understanding about services, priorities, responsibilities, guarantees and warranties. SLAs can be binding contracts but are often used by public sector bodies to set out their relationship in a given project without the intention to create legal relations.
If a flag appears next to this message, click on it to see others' comments about this definition
Digital/TEC definition
of
Service Level Agreement
from
Tunstall Healthcare (UK) Ltd
A written agreement between the service provider and the customer that states the commitment each party will make to the partnership e.g., responsibilities, availability, quality.
If a flag appears next to this message, click on it to see others' comments about this definition