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Information and advice
Definition
From:
People, professions and resources: Quality standards for Information, advice and guidance services - A review of the literature. Published by the Matrix quality standard for information, advice and guidance services, June 2021.
• Information – refers to the provision of factual information relating to the domain or topic at hand, but without exploring the relative merits of different options.
• Advice – refers to the provision of in-depth interaction with an individual. It includes the explanation of information and how to access and use the information.
• Guidance – refers to the specific needs of the individual and may involve a session or series of sessions between an individual and a skilled and trained advisor.
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